Shipping & Returns
Do you ship to my country?
We ship to most worldwide countries, but with a few exceptions fx. political unstable countries, in which we can not guarantee a safe delevery.
Regarding returns and exchanges
Hornsleth Shop only accepts returns for orders delivered within 7 days. Returns must only contain regular priced items with no discount applied to the order. Orders placed during promotional period cannot be returned or exchanged. Sale items are a final sale and cannot be returned or exchanged as well. Hornsleth Shop reserves all rights to deny refund to any items returned that have been damaged by the consumer. Items must strictly be returned in original condition and has to be undamaged, and in the original packaging.
Hornsleth Shop is strictly and only responsible for shipping to a given address. Hornsleth Shop is not held responsible for lost deliveries due to insufficient or incorrect address given. Shipping to PO BOX address is not recommended and Hornsleth Shop is not held responsible for any lost or stolen deliveries to PO BOX’es.
If you refuse a shipment from Hornsleth Shop, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Hornsleth Shop. This amount will be deducted from your merchandise refund.
A few general Q & A’s regarding shipping:
How long will it take for my order to arrive?
Orders are generally dispatched within 1-10 working days. You will receive a shipping notification email, that will notify you when your item is on it’s way.
I haven’t received my shipping confirmation email yet – has my order been shipped?
We will send you a shipping confirmation email as soon as your order ships off. If you haven’t received the email after a few days, then we recommend checking your spam mail or junk mail box, to see if it’s hiding in there. If there is still no sign of it, then send us an email describing you problem to firstname.lastname@example.org and we’ll look into it for you asap.
Can I return or exchange an item I purchased ‘on sale’?
All items purchased during a sale are final and cannot be returned or exchanged.