When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates.
Please note we do our best to provide you with a quick and efficient service but sometimes delays can occur. If you are still to receive an item after the estimated delivery date, then please be patient and give it a few more days and your order will be there before you know it.
If you have given it a few days and the situation remains, then just follow these steps:
A) Check the delivery address of your order.
B) Remember to check, that you have not been left with a “mail notice” through your letter box, stating that they have tried to deliver and are holding your package at the post office.
C) It’s also a good idea to check with your neighbors and places around your property for left parcels, and please contact your local post office, to see if your parcel is still in their care.
D) Send us an email to firstname.lastname@example.org and we will do our best to solve the situation.
PS. International buyers please be aware that we have no control over local delivery services. Delays may be due to customs checks and handling, slow local delivery services or busy periods of the year fx. Christmas and other important holidays etc.